Defined scope
Every project is framed around the agreed services, equipment, options, responsibilities and terms.
TERMS OF SERVICE
A clear framework for well-understood services.
These terms set out the general rules governing services offered by Blio Tech and the Blio One solution.
Service framework
Specific terms in a proposal, purchase order, service agreement or licence entered into with Blio Tech prevail where they differ from this document. These terms are intended for organizations using our services for business purposes.
Responsible use
Services must be used lawfully, securely and with respect for the rights of others.
Transparent evolution
Terms may evolve; the current version is published here and active agreements remain the point of reference.
GENERAL FRAMEWORK
The essential guideposts for the service relationship.
01
01 — SCOPE
Services, proposals and agreements
Blio Tech may provide telecommunications, IP telephony, connected communications, automation, integration, support and advisory services. The exact scope, fees, timelines and project-specific conditions are set out in the documents accepted by the client.
02
02 — ACCEPTABLE USE
Protecting people, networks and services
The client is responsible for authorized access, information it transmits and use of services by its employees, users and representatives. Services must not be used for unlawful, fraudulent, abusive or disruptive purposes, or in a way that infringes others’ rights.
03
03 — ACCESS AND CLIENT ENVIRONMENT
A shared responsibility
The client maintains accurate contact details, strong passwords and an environment compatible with the selected services. It promptly notifies Blio Tech of suspected unauthorized access or a situation that may affect security or continuity of service.
04
04 — EQUIPMENT AND THIRD PARTIES
Hardware, software and external services
Some services rely on equipment, software, Internet connections or platforms supplied by the client or third parties. Unless otherwise agreed in writing, equipment purchased from Blio Tech is non-refundable and cannot be bought back by Blio Tech. Third-party terms may also apply to their products or services.
05
05 — AVAILABILITY AND MAINTENANCE
Operating with realism
Blio Tech takes reasonable measures to provide services in accordance with agreed terms. Maintenance, updates, external incidents, or limits related to networks and third-party services may temporarily affect availability. When possible, planned work is communicated in advance.
06
06 — CHANGES AND SUSPENSION
Keeping a dependable environment
Blio Tech may evolve services or these terms to reflect technical improvements, security needs, legal requirements or operational changes. Continued use after an updated version takes effect constitutes acceptance, subject to applicable written agreements. Access may be limited or suspended when necessary to protect services, users or networks.
CONTACT US
A question about your service terms?
Write to us to clarify the framework that applies to your organization, project or active agreement.
The most current version of these terms is published on this page. Contractual documents entered into with Blio Tech remain applicable to the relevant service relationship.